Design is all around us. To some, a design is present in the beauty of things, to others, in its ability to function flawlessly or solve a problem. But the fact is that definitions and opinions aside, everything that was made by man, was also designed, and so the design is ubiquitous.
But not all of us see it everywhere. This is because good design interacts and communicates with the user so effectively, that the experience is rarely internalised. We simply donât notice it anymore, so good design is the one that communicates its function and behaviour in such a clear and subtle way, that it becomes invisible.
When the user understands or discovers how an object or product is supposed to work, what itâs supposed to do and how itâs supposed to behave (even when broken) just by looking at it, then a successful communication between object and user has taken place. This is referred to as discoverability by the director of The Design Lab at UC San Diego Don Norman in his book âThe design of everyday thingsâ and it leads to a successful interaction between object and user.
Discoverability is possible because of human-centred design (HCD), an approach that puts emphasis on the personâs natural needs and behaviour. Itâs inspired by behaviours rather than demographics, it takes place in natural contexts as opposed to artificial ones, and it relies on dynamic conversations instead of scripted interviews. The philosophy and procedures of HCD add deep consideration and study of human needs to the design process.
But are there any specific factors that facilitate discoverability? Norman states that discoverability results from the appropriate application of fundamental psychological concepts affordances, signifiers, constraints, mappings and feedback, as well as the conceptual model.
Affordances
An affordance is a relationship between the properties of an object and the capabilities of the user that determine the different uses that can be given to the said object. The transparency of the glass affords to let light through, but it does not afford for physical particles to go through, so a wine glass affords not only to contain something, but also to easily see it.
Affordances need to be visible in order to provide strong clues to the operations of things without the need for labels or instructions. These unwritten clues are called signifiers.
Signifiers
Signifiers are indicators of any type that communicate the action needed so the affordance can take place, and itâs a term thatâs widely used in the field of semiotics. For example, a door has the affordance of opening and closing. But how do we know how to do this? How do we know how if we have to push, pull or slide? For the most part, handles tell us.
Those are the doorâs signifiers in relation to the affordance of closing and opening it. A large horizontal bar lets us know that we need to push it, while a handle lets us know we need to pull it. To function in the world, we need to develop internal models of what things mean and how they operate, and signifiers help us with that.
Constraints
Constraints are limitations or restrictions, and they give us clues that allow us to determine a course of action by limiting the possible actions available to us. According to Norman, there are four types of constraints:
- Physical â This pertains to the limitations caused by physical features such as size and shape
- Cultural â Restrictions that are a consequence of what is socially and culturally deemed as acceptable behaviour
- Semantical â Limitations that rely upon the meaning of the situation to control the set of possible actions
- Logical â A type of constraint that comes to our attention because of its obviousness or because our logic was violated
The last piece of the puzzle must go in the only space left and if we have a bolt left after assembling a piece of furniture, then we must have made a mistake because the bolt must go somewhere.
Mapping
Mapping is a mathematical term synonymous with function, which is a relationship between a set of inputs and a set of permissible outputs. For instance, to turn the volume of the television up (turning the televisionâs volume up or down is an affordance of the remote), first we look for the volume button (a signifier that communicates the remoteâs affordance of volume control) and then we press up if we want the volume louder or down if we want it softer. This relationship between up/loud and down/soft is mapping and it works best by naturally taking advantage of spatial analogies such as in the case of the remote.
Feedback
Feedback happens when an object or system notifies the user that it is working towards the completion of its objective. A clear example of this is elevators. When we press the button to call an elevator, it tells us that itâs on its way by lighting up. However, itâs not the most effective feedback because it doesnât let us know how long we will have to wait, and this uncertainty causes users some discomfort. Good design gives back clear feedback in order to avoid any type of discomfort or difficulty.
Conceptual Models
The conceptual model is a synonym for a psychological term called association, which refers to a connection between conceptual entities or mental states that result from the similarity between those states or their proximity in space or time.
In the words of Don Norman: âa conceptual model is an explanation, usually highly simplified, of how something works. It doesnât have to be complete or even accurate as long as it is usefulâ.
He illustrates his point with an excellent example of the folder-shaped icons found in our computers. Computers donât have folders, but designing the icons as folders makes it easier for us to conceptually understand how computers store information by allowing us to make an association with something that is familiar to us. This association is what allows effective communication between user and object, bringing the design one step closer to success.